Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Online Casino Sites. We are a research-based comparison publisher covering US online casinos, free spins offers and the terms attached to them — not a casino, not a payment processor, and not a regulator. That distinction matters, because it decides which questions we can answer quickly and which ones belong with the operator or a state regulator instead.
Email the editorial team
Write to us at [email protected]. Every message is read by a person. We aim to reply within two business days; corrections that affect a live comparison page get looked at sooner.
To get a useful answer first time, include the casino name, the page on machsongmedia.com you were reading, the exact offer wording you saw, and the date you saw it. Bonus terms change without notice, and a screenshot of the promotion page or the terms tab saves a lot of back-and-forth.
What we can help with — and what we can't
| Send to us | Send to the casino or a regulator |
|---|---|
| A bonus or free spins figure on our site that no longer matches the operator's terms | A pending withdrawal, a locked account or a voided bonus on your own account |
| Questions about how wagering requirements, max bonus bets, expiry dates or cashout caps work in general | Requests to close your account or set deposit and loss limits |
| Feedback on a review, or a topic you want covered | Identity verification (KYC) and source-of-funds document submissions |
| Partnership and advertising enquiries | Formal complaints that have exhausted the operator's own complaints procedure |
We cannot access, credit, unlock or investigate any player account. We have no visibility into balances, bonus eligibility, KYC status or payout queues. If your money is involved, the operator's support channel is the first and fastest route, followed by its published complaints escalation path.
How we are funded, in plain terms
Some links to casinos on this site are commercial. If you follow one and register, the publisher may earn a commission. That money funds the research; it does not buy a position, a rating or a favorable line in a review. Commercial partners get the same treatment as everyone else, including the drawbacks. If you think a page reads like an advert rather than an assessment, say so in an email — that is exactly the kind of feedback that changes how we write.
Questions about free spins offers we get most often
Free spins are the single biggest source of reader mail, because the headline number is rarely the whole story. Before you write in, it is worth checking the offer against these points — they resolve most queries on their own.
- Deposit-linked vs. standalone spins. Most spins advertised in the US market are attached to a deposit. Raging Bull's 410% up to $10,000 + 50 Free Spins and Slots of Vegas's 375% Bonus + 50 Free Spins on Cash Chaser are both funded offers — you must deposit to unlock them. Never treat a spins package as free if your own money has to move first.
- Game restriction. Spins are usually locked to one named title. Slots of Vegas states Cash Chaser; other packages may rotate the game without notice.
- Spin value. Fifty spins at a low per-spin stake is a small amount of real play. Ask the operator for the per-spin value if it is not published.
- Winnings cap. Spin winnings are frequently capped at a fixed dollar figure regardless of what you hit.
- Wagering and expiry. Winnings almost always carry a playthrough multiple and a deadline, often measured in days.
If an operator's published terms contradict what we have written, send it over. We will verify against the casino's own terms page and update or annotate the entry with the date checked.
Reader queries about specific operators we list
We get enough mail about the same few brands that it is worth setting out where each one tends to raise questions. These are editorial assessments of the offers as published, not tested outcomes — we do not deposit, play or withdraw.
Raging Bull
Ranked first on our list with an editorial rating of 10.0, largely because the headline package pairs a very large match percentage with a spins component: 410% up to $10,000 + 50 Free Spins. Most contact about this one concerns the ceiling. A $10,000 maximum is theoretical for the great majority of players — reaching it requires a deposit far beyond what a typical reader puts down, and the percentage applies to your actual deposit, not the cap. The limitation: headline match rates in this range normally come with correspondingly heavy playthrough and a maximum bet per spin while the bonus is live. Read both figures before you commit, because breaching the max bet clause can void the balance.
Magician Bet
Rated 9.8, and the reason it earns a write-up on a contact page is that it is the one offer readers most often ask us to confirm: 101% No Wagering. A no-wagering structure means the bonus funds are not subject to a playthrough multiple, which removes the most common reason players lose access to winnings. The limitation: no wagering rarely means no conditions. Expect a cap on how much you can withdraw from the bonus, a shorter expiry, or game exclusions taking its place. Ask the operator which of those applies before you deposit, and note that a 101% match is modest next to the headline percentages elsewhere on this list.
Slots of Vegas
Also rated 9.8, and included here because its 375% Bonus + 50 Free Spins on Cash Chaser is the clearest example of a single-title spins offer. Naming the game upfront is better disclosure than most; you know exactly where the spins can be used. The limitation: being locked to one slot means the return-to-player figure and volatility of that one title determine your entire experience of the spins. A high-volatility game can consume all fifty spins with nothing to show, and a capped win from spins removes the upside that volatility is supposed to buy.
Uptown Aces
Rated 9.8 on the strength of a 600% For New Players match, the largest percentage on our list. Readers contact us because the number looks implausible. It is not — but percentage size and usable value are different things. The limitation: the larger the multiple, the more likely the offer carries a low maximum cashout and a tight max bet. Treat 600% as extended playtime, not as convertible cash.
Other brands we cover, including Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM, appear in our comparison tables. Some of those are sweepstakes-style offers priced in Sweeps Coins rather than dollars — Zumba Cards advertises 250% up to 250 SC and Amazon Jackpots a $20 bundle with 4 posters, 40 free SC and a bonus wheel — and the redemption rules for coin-based sites differ materially from cash casinos. Ask us if that distinction is unclear on a page you have read.
Payments, deposits and withdrawal questions
We can explain how a payment route generally behaves; we cannot chase a transaction. In the US market, the methods you will typically encounter at licensed sites are debit cards, some credit cards (issuer-dependent, and many US banks decline gambling transactions), ACH bank transfer, online banking transfers, prepaid cards and e-wallets. PayPal availability varies by operator and by state rather than being universal. Some sites listed here settle in cryptocurrency instead — Bets.FM advertises its match in BTC terms — which changes both the speed and the reversibility of a transfer.
- Minimum deposits are set per operator and per method; the advertised bonus usually has its own higher qualifying minimum.
- Withdrawal times depend on the method plus the operator's internal review. E-wallets are generally the quickest, ACH and bank transfers slower, card refunds slowest.
- Withdrawal limits apply daily, weekly or monthly, and bonus winnings can carry a separate cap.
- Fees may be charged by the operator, the payment provider or your bank — check all three.
- Verification is where most delays happen. Expect photo ID, proof of address and, for larger sums, source-of-funds documentation. Submitting these before your first withdrawal request usually shortens the wait.
If a withdrawal has stalled past the operator's published timeframe, email the casino in writing, keep the thread, and escalate through its formal complaints procedure. Send us a summary too. We cannot force an outcome, but repeated reports about the same operator do affect how we describe it.
Games coverage we can answer questions on
Editorial questions about what is actually available are welcome. The categories we cover are slot machines, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human dealer; and video poker and specialty games. We also field questions about RTP figures, slot volatility, random number generator certification, the software providers behind individual titles, and how mobile browser play differs from a dedicated casino app. Free spins almost always apply to slots only, never to table or live dealer games — that is the most common misunderstanding in our inbox.
Sports betting and other product lines
Several operators listed here run more than a casino. BetUS, for example, is known primarily for sportsbook wagering alongside its 200% up to $4,000 for New Players casino-facing offer. Sportsbook promotions, poker rooms and racebook products usually sit under separate terms, separate bonus balances and separate wagering rules, even inside one account. Casino playthrough rarely counts toward a sports bonus and vice versa. If you are asking us about an offer, tell us which product it sits under, because the answer changes.
Legal standing, eligibility and where to go for help
You must be at least 21 to gamble at the casinos referenced on this site, and legal availability depends entirely on where you are. Online casino gaming in the US is regulated state by state, not by a single federal permit. A handful of states license real-money online casinos; many do not. Federal law governs certain aspects such as interstate wire transmission, while eligibility, licensing, advertising rules and player protections are set by state gaming authorities. Sweepstakes and social casino models operate under a different legal framework again, and their availability also varies by state.
Accepting sign-ups from a state is not the same as being authorized to operate there. Check the licensing footer of any site and confirm it against the relevant state regulator before depositing. We publish research, not legal advice, and nothing here should be read as a promise that a given operator is permitted to serve you.
No casino can be described as completely safe, and no site can guarantee a withdrawal or a win. If gambling has stopped being entertainment, self-exclusion tools, deposit and loss limits and third-party blocking software are available through most licensed operators and state programs. Free, confidential help is available 24/7 in the US via the National Problem Gambling Helpline on 1-800-522-4700. Mention it in your email if you want us to point you to state-specific resources — we will, and we will not use the exchange for anything else.
How we assess the sites we write about
Ratings on machsongmedia.com are editorial judgments, not customer review scores and not the results of live testing. We read the published bonus terms, the payments and withdrawals pages, the licensing disclosures and the responsible gambling tools, then weigh the headline offer against the conditions attached to it. Advertised withdrawal speeds are reported as the operator states them, not as verified timings. Findings are dated so you can see how current they are; this page was last fact-checked on Sep 25, 2026 by Brandon Crawford. If any of that is out of step with what you have found, tell us.
Before you write
If your question is about offers rather than about us, our comparison pages may answer it faster — including our guide to Best Non GamStop Casinos 2026. Otherwise, send the detail, give us two business days, and we will come back to you with what we can verify and a clear note about what we can't.